Warranties: We support you when you need us. 

Quality products – installed and checked by a professional electrician – assure home owners the comfort of a warm floor with Total Care. When installing nVent RAYCHEM floor heating systems, electricians can now offer a 12 Year Total Care Warranty to their customers. Plus the full support of a quality brand comes with it. Certified Pro installers can extend the Total Care Warranty up to 20 years.

Total Care

In the rare event that our product would fail and we cannot repair it, we will not only provide you with a new product and pay the costs of installing it. We will also take care that the floor covering is repaired or replaced to the equivalent standard.

    • Installed by a
      Professional Installer

    • Installed by a nVent RAYCHEM
      Certified PRO Installer

The Quality To Support It

The quality of our products is superior. We have proven that in numerous installations – in industrial, commercial and residential construction. Behind this quality are a careful selection of the right materials, continuous process improvements and extensive quality control. Our major manufacturing and distribution plants have been approved to ISO 9001 norms year after year.

The Concept in a Nutshell

nVent provides a 12 year Total Care Warranty for all products listed below to conform to the specification, when such products are properly installed by a duly qualified electrician and in accordance with nVent's installation instructions. Additionally the Registration Form below should be completed, (stamped) and signed by the qualified electrician, who carried out the installation, and saved by the owner of the building, together with a copy of the relevant invoice, photographs and/or sketches, showing the products in its entirety after installation however before covering with flooring material.

The Total Care Warranty is valid in all European and CIS countries and covers all defective nVent RAYCHEM floor heating systems.
It only is valid if:

  • The products are installed by a qualified electrician according to applicable rules and regulations, and in accordance with our installation instructions.
  • The warranty registration form is completed and signed by the electrician.
  • The registration form is kept by the property owner, together with photographs and/or sketches from the installation.
  • For the 20 years to apply the installation must be done by a Certified Pro installer and it must be registered online.

We’ll have the right response for each situation. We...​

  • Repair or replace the Products - free.
  • Restore the floor to the equivalent standard - free.
  • For thermostats, the warranty is limited to the supply of a new product for 12 years.

A TWELVE (12) YEAR TOTAL CARE WARRANTY FROM THE DATE OF PURCHASE IS AVAILABLE ON THE FOLLOWING PRODUCTS:

Brand
Type
Products
 nVent RAYCHEM 
Heating cables 
  • T2Blue heating cables and heating mats
  • QuickNet heating mats
  • T2Green heating cables
  • T2Red heating cables and heating mats
  • CeraPro heating cables
Insulation plates
  • Reflecta insulation panels
Thermostats
  • R-TE
  • NRG-DM
  • GREEN-LEAF
  • SENZ, SENZ-WIFI

For the products (listed below), installed by an approved “Certified PRO” installer, an extension of the TOTAL CARE warranty period is available, if an online warranty registration form is completed at nVent.com within thirty (30) days from the date of installation.  This extended warranty is only valid for products purchased and installed within EU, CIS, or EFTA countries after January 1st, 2010.

A TWENTY (20) YEAR TOTAL CARE WARRANTY FROM THE DATE OF INSTALLATION IS AVAILABLE ON THE FOLLOWING PRODUCTS:

Brand
Type
Products
 nVent RAYCHEM
Heating cables 
  • T2Blue heating cables and heating mats
  • QuickNet heating mats
  • T2Green heating cables
  • T2Red heating cables and heating mats
  • CeraPro heating cables
Insulation plates
  • Reflecta insulation panels
Thermostats
  • R-TE
  • NRG-DM
  • GREEN-LEAF
  • SENZ, SENZ-WIFI

FAQ's

If the warranty claim is accepted, does nVent pay for new materials?

Each case is individual and appropriate solution will be provided.

How do I contact nVent for a warranty case?

nVent has relationships with major national, regional, and local distributors. Please contact your selling distributor or nVent customer care.

Which countries are covered?

Warranty is only valid for products purchased and installed within EU, CIS, or EFTA.

Is online warranty registration mandatory?

Yes, it is required for all warranty extensions.

If a product stops working a year or more after installation –is it automatically a warranty claim?

nVent will investigate the failure, in order to determine the warranty case.

If the repair reveals an issue is due to installation – who pays?

Cost of the non warranty repair will be charged to the person/company who made the request.


If the warranty claim is accepted, does nVent pay for new materials?
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Register Your Warranty

Make sure to register every ​nVent floor heating installation you complete in order to validate your warranty.